Withdrawing Your Balance Back to Your Wallet
When you want to pull funds out, head to the withdrawal section inside your account wallet — it is in the same cashier panel you used to deposit. We process withdrawals to the same payment channel you deposited with where that channel supports payouts; if it does not, you can nominate a Malaysian bank account via DuitNow instead. Your account must have
completed verification before a withdrawal is released — this step protects your funds and keeps the transaction clean on both ends. We do not set an arbitrary queue on withdrawal requests; they move through as soon as the verification check passes.
- Open the withdrawal panel — Go to the cashier inside your account and switch to the withdrawal tab.
- Select your payout method — Choose your eWallet or nominate a DuitNow-linked bank account for the transfer.
- Enter the withdrawal amount — Type the amount you want out — the panel shows your available balance so you can confirm the figure.
- Verification check and release — Our system runs a verification check; once it clears, the funds move to your chosen wallet or account.